Configuring Thunderbird

The following guide is intended to help you configure Thunderbird to access your email from the School of Computer Science. This guide should also be easily adaptable for users of Mozilla

1. From the "Tools" menu, select the "Account Settings..." option:
Tools -> Account Settins...

2. If you have not already used Thunderbird, you will need to set the default SMTP (outgoing) mail server. If you are using Thunderbird from within the School of Computer Science, set the "Server Name" to "". If accessing your email from home, set the server to your ISP's SMTP server
Setting the default SMTP server

3. Select "Add Account..." and chose "Email account"
Selecting the type of account you wish to add

4. Enter your name and email address. For MSc and Undergraduate students, this is your, staff and research students should enter their mailname (Contact Support if you don't know what this is).
Enter your name and email address when prompted

5. Select the incoming mail server as being "IMAP" and enter the incoming server details ( and the Outgoing Server server (within the School, this is, home users MUST use their ISP's SMTP server

The University also has an authenticated SMTP server which may also be used. The address of this server is, the server uses port 465 with SSL and requires authentication. You may need to enable these options from the Outgoing Server option of the Account Settings Window later.

Setting the server details

REMEMBER: If you are connecting from home, you must use your ISPs SMTP server - attempting to use the school's SMTP server will not work.

6. Your username is the same as your Windows username. If using Thunderbird from within the School of Computer Science, you do not need to set an "Outgoing User Name". Users accessing mail from home should consult their ISP for information on this.

Setting the username

7. Enter a name which is used to identify this account - usually your email address.
Enter an account name

8. The wizard will show a summary of the details. There are still a few more steps to take before you can use your mail account properly!
Summary of the Account settings

9. A list of all your accounts is shown, find the one you just createdand select "Server Settings". Make sure "Use secure connection (SSL)" is checked then select the "Advanced" button.

Account Settings overview

10. From the "IMAP" tab, set the "IMAP server directory" to "INBOX." and the "Personal name space" to "INBOX." (note the trailing .)
Set the IMAP server directory to INBOX.

11. From the main Thunderbird window, right click the account name and select "Subscribe" Subscribing to IMAP folders

12. If prompted for your password, enter your Windows password
Passowrd prompt - use your Windows password

13. After a short while, you should see a list of your IMAP folders, the ones that you are subscribed to are those listed in the main Thunderbird window
A list of subscribed IMAP folders

Setting up access to your email account is now complete and you should be able to send and receive email from your School of Computer Science account - remember if you are outside of the school, you will only be able to send email if you have set the SMTP (outgoing) mail server to that of your ISP.

Thunderbird & IMAP folders

Thunderbird does not always display all of your subscribed folders properly at startup. Often it will only display the INBOX and no IMAP folders. To refresh the folder list, simply close up the account settings (click the "-" next to the account name) and then reopen it again (click the "+").

Changing your Password

Your email and Windows passwords are the same, to change your email password, you must log in to a Windows machine in the School and change the password for the Windows system.